Customer Service Coordinator

Pay: £25,000.00 - £26,000.00 per year

Purpose of the role

The Customer Service Coordinator is an integral member of the customer service team working primarily with the commercial sales and operational teams to support our customers and end users.

Responsibilities & Duties

Processing orders received by fax, email and over the telephone.
Answering and recording all customer contact on the CRM (emails, phone calls etc.).
Keep the customer informed if the delivery date cannot be met because:
- There is a price discrepancy on their order that needs to be resolved.
- If there will be a delay supplying a product.
- Their account is currently on hold.
Record any pricing variances in the system as per the process and inform the customer so it can be resolved in a timely manner.
Deal with all customer queries, requests and issues promptly, escalate and ask for help if necessary.
Build product knowledge across all brands of the business.
Following the processes and maintain any applicable files, databases etc.
Build a strong relationship with the commercial and operational teams.
Support the warehouse with any order queries.
Assist with any other general office duties.
Assist with Amazon order processing.

Experience, knowledge & qualifications required for the role

Excellent customer service skills.3 years (required)
Able to talk with customers and end users and build a good relationship.
Attention to detail.
Good team player.
Good time management.
Computer literate (Microsoft Outlook and Excel).

Benefits:

Bright Exchange
Employee Assistance Programme
Life assurance/ Accidental Death Benefit
Discretionary profit and performance related bonus
Free parking on Company premises when available
Free uniform when necessary
Discounts for personal purchases
Reimbursement of work expenses
25 days holiday in addition to public/bank holidays
Company pension

Supplemental pay types:

Performance bonus

Full-time, Monday to Friday
Work Location: In person

Become part of our team

Contact

When: at once
Contact person: Leah Farmer
Phone: +0044 (0) 1572 722558

Send your CV to
E-Mail: hr@kerbl.co.uk

Address
Kerbl UK Limited
Leah Farmer
8 Lands End Way
Oakham, Rutland
LE15 6RF UK

Unsolicited application

Are you interested in a specific area at Kerbl UK Limited, but your dream job is not currently available? If you are also convinced that we should get to know you, then send us your detailed application documents.

Apply now